Lock-off Day Procedure
Lock-off day is on or about the 25th of each month (depending on what day it falls on). We do not disconnect on Fridays or Holidays. To view the current Late Fee and Disconnect Schedule, click here.
If you have a past-due bill on the scheduled disconnect date, your meter will be locked off and a $60.00 trip fee will be added to your account. The past-due bill AND the trip fee must be paid in order to have the lock removed.
If we make it to your property to lock your meter, you WILL be charged a $30 trip fee, whether it is locked off or not.
BEGINNING JANUARY 1, 2022:
WHEN THE OFFICE OPENS UP AT 8 AM ON LOCK DAY, (AFTER ALL PAYMENTS HAVE BEEN POSTED) WE WILL RUN OUR DISCONNECT LIST AND IF YOUR ACCOUNT IS ON THE LIST, A $30 DISCONNECT FEE WILL BE ADDED TO YOUR ACCOUNT AND WILL HAVE TO BE PAID ALONG WITH ANY PAST-DUE AMOUNT. IF YOUR METER IS LOCKED OFF, AN ADDITIONAL $30 RE-CONNECT FEE WILL BE ADDED TO YOUR ACCOUNT AND WILL HAVE TO BE PAID ALONG WITH ANY PAST-DUE AMOUNT BEFORE WE CAN UNLOCK YOUR METER.
*Note* Water bills are mailed out on the 20th of each month. If your bill shows a Past Due amount on the left side of the bill, that amount must be paid before the 25th. The due date of the 10th that is stated on the water bill is for the current bill only.
Please check the back of your water bill each month, as it will state the Lock-off day for the following month, along with other news or notices. If the 25th of the month falls on a Friday or a holiday, Lock-off day will be the following business day. We no longer send out Friendly Reminders or Lock Notices, we haven't done so since July of 2013. It is your responsibility to make sure your bill is paid in a timely manner.
A great way to avoid late fees and lock-off fees is to sign up for Automatic Bank Draft. The ACH Payment Authorization form can be printed or downloaded here. Simply print it out, fill out your information and return to our office. You can fax it to 254-578-1836, email it to firstname.lastname@example.org or mail it to 1160 FM 667, Purdon, TX 76679. You may also come to the office and request the form.